Quality management is the philosophy and organizational structure that determines whether or not material will be produced on time, at appropriate costs, and to the customer specifications.

Flexo Technologies Mission: Flexo Technologies has formed a unique blend of two technologies that provide every industry touched by our business with superior service and value, achieved through passionate innovation and continuous improvement.

Flexo Technologies vision: To be the industry’s best ink and adhesives company by valuing our employees and customers above everything else and better than everyone else.

Flexo Technologies quality standards: In our quality journey, management has a clear and concise vision in understanding our customer requirements. By understanding these requirements, we have established the appropriate structures, procedures and policies to make sure we meet our customer needs. Our associates’ performance, individually and collectively, reflect our competence and ownership in our way of thinking and acting. We have established a close relationship with our customers and suppliers, which will assist us in meeting or exceeding market value requirements and expectations.

Our close-knit community within our company constantly reinforces the value of our quality philosophy. Our day-to-day involvement in company operations, lends itself to continually improve our quality requirements and meet or exceed our customers expectations.

By adopting these standards, we commit ourselves to know them, to own them and to use them so that in serving our customers and coworkers we will always:

1. Anticipate and prevent problems before they occur and complaints before they are voiced.

2. Respond promptly and politely to telephone calls and correspondence within twenty-four hours.

3. Respond positively to customer and coworker requests; avoid negative words and work to find a satisfactory solution.

4. Maintain a professional appearance.

5. Represent our company positively; always communicate concerns in privacy, knowing that our words and actions determine how we are viewed.

6. Remember that the cleanliness of our facilities is the responsibility of each of us.

7. Practice empathy in all situations.

8. Foster teamwork by presenting solutions rather than voicing problems.

9. Make our products faultless; everyone is best served with the fewest possible mistakes.

10. Listen carefully to a problem or concern before reaching a conclusion or offering a comment.

11. Engage customers and coworkers politely; maintain eye contact and use names when possible.

12. Smile, we are the company